top of page

Our Privacy Policy

Physio Avenue Private Limited ("PhysioAvenue") is committed to safeguarding the personal data you provide to us. This Privacy Policy sets out the ways in which we collect, use and protect your personal data. If you have any questions, please send an email to our data protection team at admin@physioavenue.com.

Overview

Access to and/or use of any website or any electronic application owned and/or maintained by PhysioAvenue or any of its affiliates or related corporations, including PhysioAvenue’s electronic TeleRehab consultation platform (“Cliniko”) and exercise delivery(“Physitrack") (collectively, the "PhysioAvenue Sites") and/or any services available on or through any of the PhysioAvenue Sites (the "Services") are conditional upon acceptance of PhysioAvenue’s Terms of Service, into which this Privacy Policy is incorporated by reference and this Privacy Policy is an integral part of. By accessing and/or using the PhysioAvenue Sites and/or our Services, you hereby acknowledge that you have read PhysioAvenue’s Terms of Service, including this Privacy Policy, and that you are expressly agreeing to PhysioAvenue’s Terms of Service and expressly consenting to our collection, use and disclosure of your personal data in accordance with this Privacy Policy. If you do not agree to PhysioAvenue’s Terms of Service and/or do not consent to such collection, use and disclosure of your personal data, please do not access or use the PhysioAvenue Sites and/or our Services.

1. Data Collection and Use

1.1 We collect and use your personal data to allow us to provide Services to meet your healthcare needs, and to customise and improve our Services to make your experience more secure and convenient (including improving the quality of our Services through the performance of quality reviews and similar activities). We only collect personal data about you that we consider reasonably necessary for achieving these purposes.

1.2 If you choose to access and/or use the PhysioAvenue Sites and/or our Services, we may require you to provide contact and identity information, medical history and other personal data as indicated on the forms in the relevant PhysioAvenue Site.

1.3 We will maintain a file about you and your use of the PhysioAvenue Sites and/or our Services. We will collect, use and retain the data in your file, and such other data that we may obtain from time to time in connection with your current and past activities on the PhysioAvenue Sites, for as long as the purpose for which the data is collected continues or where otherwise necessary for legal purposes or the purposes of our normal business operations.

1.4 We may also look across multiple users to identify problems, and in particular, we may examine your personal data to identify users using multiple user-IDs or aliases. We may also compare and review your personal data for errors, omissions and/or accuracy.

1.5 We may track certain information based upon your behaviour on the PhysioAvenue Sites. We use this information to do internal research on our users’ demographics, interests, and behaviour to better understand, protect and serve our users in general and you in particular. This information may include your IP address and your physical location.

1.6 We may use data collection devices such as "cookies" on certain pages of the PhysioAvenue Sites to promote trust and security, to help analyse our web page flow and to measure promotional effectiveness. "Cookies" are small files placed on your hard drive that assist us in providing the PhysioAvenue Sites and/or our Services. We may offer features that are only available through the use of a "cookie". We also use cookies to reduce the number of times you need to enter your details. Cookies can also help us provide you with information that is targeted to your interests. You are always free to decline our cookies (if your browser permits you to do so), although in that case you may not be able to use certain features on the PhysioAvenue Sites and you may be required to enter your details more frequently during a session on the PhysioAvenue Sites.

2. Sharing with and Disclosure to Third Parties

2.1 As a matter of policy, your personal data will not be shared or disclosed to third parties (whether for their marketing purposes or otherwise) without your consent. However, we reserve the right to disclose your personal data to our third party service providers (including any third party service provider which hosts or manages data from the PhysioAvenue Sites, credit, debit and charge card companies, banks or other entities processing payment instructions given by you through the PhysioAvenue Sites, lawyers, auditors, any other agents or subcontractors acting for and on our behalf), and/or government or regulatory authorities (including the Ministry of Health of Singapore), whether within or outside of Singapore, to the extent required in the normal course and scope of our business in the provision of our Services, and/or where required by applicable law, statute, stock exchange regulation or by-law, regulatory or governmental order or court order.

2.2 We may also disclose your anonymised data to data analytic platforms, technical support providers, and delivery service providers.

3. Security

3.1 Your privacy is important to us. We have put in place reasonable security arrangements (which shall at least be equivalent to industry standard practices) to protect your privacy and personal data, in such manner and to such extent as we deem reasonably appropriate in our sole discretion to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks. However, there is no such thing as "perfect security" and we do not guarantee in any way, and you should not expect, that your personal data or private communications will always remain private and/or safe from any abuse or misuse by third parties.

 

3.2 Your personal data to be used by PhysioAvenue is stored on servers of PhysioAvenue’s third party service providers. We will use such procedural and technical safeguards as we deem reasonably necessary in our sole discretion to protect your privacy and to protect your personal data against loss, theft and unauthorised access, collection, use, disclosure, copying, modification or disposal. We will also employ such security techniques deemed appropriate at our sole discretion, to reasonably protect data against loss, theft, and unauthorised access, collection, use, disclosure, copying, modification or disposal by users inside and outside PhysioAvenue.

 

3.3 PhysioAvenue’s employees are required, as a condition of their employment, to treat personal data held by PhysioAvenue as confidential, and to maintain the confidentiality of that personal data.

 

3.4 As "perfect security" does not exist, each of PhysioAvenue and its affiliates, related companies, and third party service providers and their respective officers, directors, employees and agents do not represent or warrant that there will not be, and hereby disclaim any responsibility or liability directly or indirectly arising out of or in connection with, any loss, theft, or unauthorised access, collection, use, disclosure, copying, modification, disposal or similar actions with regard to any data held or maintained by any of the aforesaid entities or persons.

 

4. Accessing and Updating your Data

If you wish to access, update or otherwise change or remove any personal data that you provide for PhysioAvenue’s use, please send us an email at admin@physioavenue.com for assistance. However, if you remove any personal data, which is necessary for us to provide you with Services, our provision of our Services to you may become impossible, impeded or deficient.

5. Changes to the Privacy Policy

PhysioAvenue reserves the right to amend its prevailing Privacy Policy at any time by posting the amended Privacy Policy at any of the PhysioAvenue Sites.

6. Governing Law

This Privacy Policy is governed by and shall be construed in accordance with Singapore law, without giving effect to any principles of conflicts of law. By accessing and/or using the PhysioAvenue Sites and/or our Services and providing personal data or information requested, you agree to submit to the exclusive jurisdiction of the Singapore courts.

7. Contact PhysioAvenue

If you have further questions about this Privacy Policy or wish to contact us regarding our privacy practices and policies, please do not hesitate to send us an email at admin@physioavenue.com .

bottom of page